Last updated: September 5, 2026
We want every Greygap Collection order to feel like Christmas morning. That said, the sports card and hobby box world plays by its own rules — prices shift daily, products are sealed, and what’s inside is part of the thrill. Before you order, here’s what you need to know about returns and refunds.
Our 90-day return window
If something goes wrong with your order, you have 90 days from the delivery date to reach out and start an eligible return or refund request. The window applies to damaged items, wrong products, defective items where we are at fault, and unopened, sealed products in original condition. The special reporting instructions for damage and wrong items appear below.
To start a return, email support@greygapcollection.com with your order number. Please contact us for authorization and return instructions before sending anything; do not send unapproved returns to the business contact address.
All sales are final on opened products
Once a sealed box is opened, it cannot be returned. The return window does not cover:
- Hobby boxes, packs or cases that have been opened
- Single cards or graded cards
- Mystery boxes and repacks once opened
- Cards damaged or removed from sealed packs
If your eligible sealed product is still sealed and unused, you may request a return within 90 days.
What about price changes?
If the price goes up after you buy, we honor your original price and do not charge you extra. If the price goes down, we cannot refund the difference. The same rules apply to pre-sale items: the price you paid is locked in.
Order cancellations
- Shipped orders cannot be canceled.
- Pre-sale items cannot be canceled once payment goes through.
- If you contact us before shipping and we can stop the order in time, a 20% cancellation fee applies to cover restocking, payment processing and lost time.
Email support@greygapcollection.com as soon as possible, with your order number in the subject line.
If your order arrives damaged
- Keep the product, shipping box and packing materials exactly as they arrived.
- Take clear photos of the damage from several angles.
- Email support@greygapcollection.com within 48 hours with your order number and photos.
Once we review everything, we’ll either ship a replacement if available or issue a full refund. We’ll cover return shipping with a prepaid label. If the sealed box looks damaged, do not open it before contacting us: opening the box voids the damage claim under this policy.
What we cannot refund
- Manufacturer defects inside sealed boxes, such as card centering issues, print errors or surface scratches. These must be handled through the manufacturer’s claims process.
- Disappointing pulls or the resale value of cards received.
- Boxes that do not match a manufacturer’s average insertion ratios.
- Products after the original seal is broken.
We can help direct you to manufacturer support.
Got the wrong item?
Email support@greygapcollection.com within 7 days of delivery, including your order number and photos of what you received. We will provide a prepaid return label and ship the correct item at no cost to you.
How to return an item
For an eligible sealed, unopened item within the return window:
- Email us first with your order number and reason for return.
- Wait for approval. We aim to review and reply within 1–2 business days.
- Once approved, we will email a prepaid return shipping label and instructions.
- Pack the item safely in its original packaging with protective materials.
- Drop it off with the carrier indicated on the label.
Once we receive the item and confirm its eligible original condition, we will process the refund.
How refunds are processed
Refunds go back to the original payment method used through Stripe. Allow 5–10 business days for an approved refund to appear on your statement. Original paid shipping charges are non-refundable unless the issue was our fault. Standard shipping is free, so there is no standard shipping charge to refund. No additional return restocking fee is specified; the 20% fee above applies to approved pre-shipment customer cancellations.
Nothing in this policy limits rights or remedies that cannot legally be excluded.
Contact us
Stylecanvas LLC — Greygap Collection
Beanie Dehoyos
3408 AVE X NW, Haines City, FL 33844, United States
Phone: +1 872 243 0338
Email: support@greygapcollection.com
Website: https://greygapcollection.com
Business hours (Central Time): Monday–Friday 9:00 AM–9:00 PM; Saturday 10:00 AM–10:00 PM; Sunday closed.