Last updated: September 5, 2026
We stand behind shipments from Greygap Collection. This policy explains store warranty coverage, replacements and issues handled by manufacturers.
Our one-year warranty
Products are covered for 12 months from delivery for applicable manufacturing defects or faulty workmanship under normal use, subject to the exclusions below. Remedies may include replacement, repair or refund. Coverage includes sealed hobby boxes, packs and cases in sealed condition, and eligible supplies, storage and display products.
Email support@greygapcollection.com with your order number, issue description and clear photos. We aim to respond within 1–2 business days.
What we cover
- Shipping damage to sealed products, subject to review and availability
- Wrong items shipped, at no extra cost to you
- Verified missing items from an order
- Visible factory defects in unopened products, such as a broken original seal or damaged box
- Faulty supplies or accessories that fail under normal use during the warranty period
Exclusions
We do not cover card defects inside opened boxes, disappointing pulls, missing hoped-for parallels or autographs, average insertion ratios, opened sealed products, customer-caused damage, wear and tear, misuse, accidents, liquid exposure, poor storage or extreme temperatures. Card-specific manufacturing defects should be directed to the manufacturer.
Manufacturer support
Panini, Topps, Upper Deck, Wizards of the Coast, Konami and Pokémon have their own support processes for relevant products. Manufacturer eligibility and remedies are determined by the manufacturer, not guaranteed by this store. We can help you find the appropriate support contact.
Reporting timeframes
- Shipping damage: email photos within 48 hours as requested in our shipping/returns policies; the warranty claim reporting window is 7 days from delivery.
- Wrong or missing items: within 7 days from delivery.
- Eligible manufacturing defects and faulty accessories: within 12 months from delivery.
- Eligible unopened retail returns: see the separate 90-day returns policy.
How to request a replacement
Email the order number, issue description, product photos and shipping materials. Wait for review, normally within 1–2 business days. If a return is required, we provide a prepaid label. Approved available replacements ship within 1–2 business days. If a replacement is unavailable, we will discuss the applicable refund or repair remedy.
Important rules
Do not open damaged sealed products. Retain original packaging and provide clear photos. Each issue should be reported once, with follow-up in the same correspondence. Opening a sealed product makes it ineligible for store replacement under this policy.
Limitations
Coverage does not extend to lost resale value or future profit. Replacements are limited to the original purchase value. The store warranty does not transfer to subsequent owners. Fraudulent claims and misuse are excluded. Nothing here removes non-waivable legal rights.
Contact us
Stylecanvas LLC — Greygap Collection
Beanie Dehoyos
3408 AVE X NW, Haines City, FL 33844, United States
Phone: +1 872 243 0338
Email: support@greygapcollection.com
Website: https://greygapcollection.com
Business hours (Central Time): Monday–Friday 9:00 AM–9:00 PM; Saturday 10:00 AM–10:00 PM; Sunday closed.